F.A.Q.’s

How can I pay ?

All our transactions are made in partnership with either PayPal. American Express, Visa, Mastercard or all major credit cards.

Do I pay value added tax (VAT) ?

Yes if you live in the European Union. If not, you will receive the shoes tax free.

If the shoes dont fit me ?

We have a very simple policy for exchanges or returns, as long as shoes have not been worn outside and the soles are free from any marking, we will replace them or re-imbourse you with pleasure. Please return the shoes to us at :

MATTHEW COOKSON – 11 rue de Luynes – 75007 Paris – France

With a covering letter stating your details and your instructions. Either for another size or a refund, we will make arrangements as soon as possible.

How to choose your size ?

To find your UK size, please go to any product page and to click on « size guide ».

If you have a doubt, do not hesitate to call us, with our wide experience of selling shoes, we are able to advise you of the best size for you.

Due to the current situation, our shop in Paris is closed and we cannot send out shoes and slippers from there. Thank you for your comprehension. Conformement à la decision de notre gouvernement la maison MATTHEW COOKSON ferme sa boutique et ne pourra assurer aucun envoie et ce jusqu'à nouvel ordre. Dismiss